FAQs Page

How Can We Help?

Ask a question or describe the problem you are facing.

Account Questions

How can I change my Email address?

Your email is your username and this can be changed by logging in and going to Account Info in My Account.

How do I know that my account has been created?

Upon a successful registration, a confirmation email will be sent to the registered email address. Once you click the confirmation link in this email, your online account has been created and you may now sign in.

my old username and password not work

Please reach out to our support team via email, and they will assist you in finding a solution.

Do I need to create an account?

If you have already registered in our old website, you may use that login to access on the new website. If you have not yet registered, you will need to complete the Registration form. An account is required to checkout.

What is My Account?

My Account is where you can find everything to do with paydrake in one place.

General Questions

Are prepaid cards the same as debit cards?

No. Although you may hear prepaid cards referred to as “prepaid debit cards,” traditional debit cards are tied to a checking or other demand deposit account; a prepaid card is not.

What is paydrake Prepaid Card?

The PayDrake Prepaid Card is a general-purpose reloadable card, brought to you by Micropay LLC. The card gives you access to your funds 24/7 and can be redeemed on any gaming platform.

What are the documents required to get a paydrake Prepaid Card?

We don't require any documents to purchase a prepaid card.

What is the validity of the Paydrake Prepaid Card?

Our card comes with a validity of 1 year.

Is there a charge for this card?

No, there is no charge for the issue of PayDrake card.