Thank you for choosing to make your purchases through Paydrake.
Our refund policy is established to ensure a secure and satisfactory shopping experience.
The following terms and conditions apply to refunds.
Refund Request Process
- All refund requests must be made within 5 days of the purchase date
- Refund requests must be submitted in writing via the email provided in your purchase confirmation
Eligibility for Refund
- Refund requests will not be accepted for change of mind, personal preferences, or purchases made in error
- Refund requests will only be accepted for services that do not meet the descriptions provided on the sales platform
Evaluation Process
- We will assess all refund requests on an individual and objective basis
- We may request additional evidence, such as photographs or videos, to support your refund request
Resolution and Refund Options
- If your refund request is approved, you will be entitled to choose between a full refund or a replacement of the product or service
- If a replacement is not available, a full refund will be provided
Refund Processing Time
- We will make every effort to process your refund request within 14 days of approval
- The refund will be issued using the same payment method used in the original purchase, unless otherwise agreed upon
Exceptions
- Refunds will not be provided for products or services that have been used or damaged after delivery
- We will not be responsible for refunds if the eligibility requirements outlined above are not met
Final Decisions
- We reserve the right to make the final decision on all refund requests
- Our decisions will be final and not subject to appeal
We recommend carefully reviewing the product or service details before making a purchase.
By completing the transaction, you agree to the terms and conditions set forth in this refund policy.
If you have any questions or need further information, please do not hesitate to contact our customer support team.
We are here to assist you.